We want you to be thrilled with your purchase from nord genetics©, but we understand that sometimes things don't work out as planned.
Due to the nature of our products, we generally do not accept returns. However, we do offer a return option under specific conditions:
Unopened Products Only
We only accept returns for items that are unopened and in their original packaging. If the product seal has been broken or tampered with, we cannot accept the return.
Restocking Fee
For eligible returns, a restocking fee of 20% of the total order value will be deducted from the refund amount. This fee helps cover the costs associated with processing the return and restocking the item(s).
Return Process
If you believe your item qualifies for a return, please contact our customer service team within 14 days of receiving your order to initiate the return process. You will be provided with further instructions on how to return the order.
Refund Processing
Once we receive the returned item and successfully verify its eligibility for a refund, we will process your refund minus the restocking fee. Please allow up to, but not limited to, 14 business days for the refund to appear in your account.
If you ever find that you're not satisfied with your nord genetics© experience, our expert community care team will make it right.
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